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Position Available


The primary purpose of this role is to support tenancy transitions and manage key stakeholders including the tenancy/property managers and disability support providers.

This person will work closely with tenants, and collaboratively with project partners whilst maintaining strong governance structures and reporting to drive/measure performance and optimal outcomes for tenants.

A candidate who has an understanding of the NDIS and Specialist Disability Accommodation is desirable, together with a mix of housing and case management or support coordination experience. Some travel will be required in this role.

Responsibilities and Duties include:

  • Ability to respond and engage with people with disability in a housing / accommodation setting,
  • Assist tenants to achieve their independent living goals,
  • Engage, inform and collaborate with key project stakeholders on assigned housing portfolio to achieve sustainable tenancies,
  • Maintain current waiting list of prospective tenants and fill vacancies,

Essential Skills and Experience include:

  • Demonstrated awareness of the key issues faced by people with disabilities relating to housing with case management or support coordination experience desirable,
  • Understanding of NDIS, with particular reference to Specialist Disability Accommodation (SDA) preferred,
  • Skilled in managing customer expectations and applying discretion in dealing with sensitive issues and environments,
  • Experience in delivering quality client services,

Reporting to the Chief Operating Officer, the position requires a commitment of 4 days per week (or equivalent hours) to be based in Melbourne. A full position description is available here.

How to apply for this job

To apply please send through your resume and covering letter to, using the subject line: Tenancy Support Officer 

Application closing date is Friday, 4 October 2019, or sooner if a successful candidate is found.