The role of the Operations Manager is to formulate strategy, improve performance, procure resources and secure compliance. The Operations Manager should be ready to mentor team members, find ways to increase quality of customer service and implement best practices across all levels.
Level access to external areas are important not only for those using wheelchairs, but also for those who are ambulant and may use different mobility aids or have supports to ensure a safe environment for all. Little lips or changes in flooring can be a trip hazard for anyone. There are many ways to achieve level access, but we particularly like using pedestal pod paver systems.
I am new to the team, I came on board in July 2020.
What is your role?
I am the Tenancy Support Manager in Victoria.
What do you love most about your job?
Seeing tenants imagine and pursue a life they once thought was impossible for themselves. It’s really special to see how life changing the right housing opportunity is for someone. I am so proud to be working with such a talented and diverse team of people committed to supporting people with disability to be able to live the way they want to.
The roll out of Specialist Disability Accommodation or SDA as part of the NDIS is hugely exciting, creating a host of new housing options for people with disabilities. With this comes increased independence, better community connections and a quality of life that many of us take for granted.
That said, SDA is not straightforward. Our CEO Dan McLennan explains SDA below and gives his advice for participants considering applying for funding.